Personal Tech Support & Remote Monitoring – Charleston, SC

Home Computers · Wi-Fi & Internet · Security · Backups · In-Home & Remote Support

Troubleshooting for macOS & Windows · Slow or crashing computers · Storage & backup problems

On-site, Remote & Phone Support · Patient, practical help at reasonable rates

Network Security · Wi-Fi & Internet · Malware Protection · Apple ID / iCloud / Microsoft / Google accounts

We provide ongoing technology support for individuals and households in the Charleston area. Our Personal Remote Monitoring & Management (RMM) plan uses the same professional-grade tools we use for our business clients—adapted for home users who want things to “just work” without babysitting their computers.

What We Do for Home Users

• Mac & Windows computer support & troubleshooting
• New computer setup, data migration & secure device replacement
• Household Wi-Fi design, coverage fixes & Internet troubleshooting
• Backup strategy (external drive, NAS & cloud) and recovery testing
• Malware cleanup, browser pop-ups & “is this email real?” checks
• Account & identity help: Apple ID, iCloud, Google, Microsoft, password managers
• Printer, scanner & home office setup
• Smart TV & streaming devices (Apple TV, Roku, etc.) setup and network tuning
• Guidance on safe computing for kids & families (screen time, parental controls, logins)
• Cloud storage setup (iCloud, OneDrive, Google Drive) & sharing/sync best practices
• iPhone & iPad setup, migration from old phones & integration with your computers

We’re a consulting-only company—no software or hardware sales. Our recommendations are based on real-world experience, not vendor incentives or commissions.

Personal Remote Monitoring & Maintenance (RMM) for Households

Our Personal RMM plan quietly keeps an eye on your computers so you don’t have to. We use the same tools we use to manage business networks—scaled to fit a home environment.

What Our Personal RMM Plan Typically Includes

• Health monitoring for enrolled computers (Mac and/or Windows)
• Automatic installation of security patches and critical updates
• Managed antivirus / endpoint protection (where appropriate)
• Monitoring of backup status so you know your data is actually protected
• Secure remote access so we can help without always needing a house visit
• Priority response for covered devices when something goes wrong

Why It Helps Home Users

• You don’t have to remember to “run updates” or worry if they broke something.
• You get early warning when a drive is failing or storage is filling up.
• Family members have a trusted place to call when something looks suspicious.
• You get business-grade protection for your personal photos, documents & finances.

We can cover a single computer or an entire household—desktops, laptops, and sometimes network equipment, depending on your setup. We’ll review your environment and recommend a practical plan that fits how you actually use your devices.

In-Home Visits, Remote Help & “Over-the-Phone” Coaching

Some issues are best handled remotely; others are easier to fix in your home where we can see the whole picture—computers, Wi-Fi, printers, TVs, and where everything is located.

Common Home Scenarios We Support

• Slow or unreliable Wi-Fi in parts of the house or yard
• New computer setup: transferring files, email, apps & settings from the old one
• “My email works on the phone but not on the computer” type problems
• Home office setups with multiple screens, docking stations & peripherals
• Secure remote access back to your home or office computer
• Helping parents or adult children keep their systems safe and backed up

Devices & Platforms We Commonly Work With

If it’s part of your daily tech life, we’ve probably set it up, fixed it, or integrated it somewhere.

Examples

When Something Breaks: Guided Computer Repair

Not every failure is hardware. We evaluate the whole system to identify root causes—operating system and application conflicts, drive corruption, malware, insufficient RAM or storage, and true hardware faults.

If it’s a software or configuration issue, we’ll resolve it directly. If hardware repair is required, we’ll help you choose the best in-warranty or out-of-warranty path. We don’t perform physical hardware repairs ourselves, but we can recommend trusted local and national providers and coordinate with them so you don’t have to translate “tech speak.”

Ways to Work With Us

We’ve supported home and small-business users in the Charleston area for decades. You can call us when you need help, or enroll devices in our Personal RMM plan for proactive care.

Available Options

• On-Demand Support – Pay as you go, no commitment.
• Personal RMM Support Plan – Ongoing monitoring, patching & priority support.
• Periodic Check-Ups – Annual or semi-annual “tune-ups” for your home systems.
• Emergency Support – Help when something fails at the worst possible time.

All Options Include

• Timely call-backs (typically within 4 business hours)
• Phone, remote and on-site support options, depending on the issue
• Clear explanations in plain language—no unnecessary jargon

For Personal RMM Clients, We Can Also Arrange

• Routine check-ups & maintenance reviews
• Periodic review of backups, security & Wi-Fi performance
• Advice on upcoming purchases so new equipment fits into your existing setup